Customer Service


Cincinnati, Ohio 45211

(513) 332-8704


  • Motivated self-starter with excellent organization, time management and project management skills.

  • Solution driven in challenging situations.

  • Adaptive team player and leader, equally confident in independent work settings.

  • Capability to learn company software systems quickly.

  • Competency in Word and Outlook

  • Exceptional telecommunication, digital communication, verbal, and written skills.


Psychpros, June 2016 - Present

    Receptionist, Greater Cincinnati Behavioral Services

  • Open lobby and office area.

  • Retrieve and distribute call service messages to supervisors.

  • Retrieve notifications from hospitals of client emergency visits and admissions and email care managers, supervisors and prescribers of such incidences.

  • Sign in clients and notify care manager or therapist of arrival, answer calls and notify requested party of calls.

  • Schedule doctor appointments for care managers, make appointment reminder calls to clients.

  • Verify data entered by care managers against data verification sheet

  • Order office and commissary supplies.

  • Maintain supply of GCB forms for staff use.

  • Maintain informational flyers for client use.

  • Make labels for client and staff files

  • Make staff business cards

Office Team, October, 2015 - June 2016

Clerical Assistant, Salix

  • Opened and collated legal documentation correspondence in preparation for scanning.

  • Performed data entry of legal documentation preparation.

  • Prepared legal documentation for mailing; collating, addressing and affixing postage.

Front Desk Associate, Rotor-Rooter

  • Answered Roto-Rooter Corporate Headquarters’ phone lines and directed calls to

     requested party or department.

  • Greeted visitors, monitored visitor logbook and notified requested party of their arrival.

  • Signed for FedEx and UPS deliveries upon arrival.

     On-Line Customer Service Representative, Freestore FoodBank

  • Assisted Freestore FoodBank agency clients with placing orders online and on telephone, entered delivery orders into company software and pickup orders into Outlook Calendar.

  • Created and maintained order log.

  • Corresponded via e-mail and telephone with agency clients regarding ordering questions and concerns.

Receptionist, Summit Salon Academy 2014-2015

  • Supported students, guests and educators in services and retail, demonstrated knowledge of and sold retail items in the Salon.

  • Opened, closed and balance cash drawer, retrieved phone messages, scheduled appointments for guests and students, confirmed appointments, recorded student attendance.

  • Assisted Director and Admission Officer with administrative tasks.

  • Trained new support staff.

  • Honored in recognition of most gift certificates sold within first month of employ.

Die-Cutting Handpress Operator/Department Point, Sur-Seal 2009-2014

  • Fulfilled customer’s specific and time-sensitive die cut parts order.

  • Received daily order sheets. Delegated orders to die cutting team members.

  • Prepared finished orders for delivery department.

  • Trained new department employees.

  • Honored for presenting solutions to increase production and reduce cost.

Customer Service Desk Associate, K-Mart 2008-2009

  • Assisted customers with purchases and returns, resolve customer service issues, answered store calls.

  • Executed a daily schedule beak and mealtime schedule to ensure optimum floor and register coverage.

  • Trained new cashiers.

  • Honored as Employee of the Month twice in recognition of outstanding leadership at Service Desk.

Senior Order Processor/Sales Associate, Jones the Florist 2000-2007

  • Proofread and verified delivery dates, times and locations, assisted drivers with delivery directions and instructions.

  • Transcribed after hours service orders and entered into company software for delivery.

  • Trained new sales staff members.

  • Created and implemented a sales staff training manual, resulting in a reduction to training expenses.

  • Assisted call center and shop floor customers with selecting, purchasing occasion appropriate arrangements, entered customer orders and data in company software for delivery.

  • Recognized for most calls taken within first month of employ.

  • Promoted to Senior Order Processor after two years in Sales Department.


Associate of Applied Business, Southern Ohio College


  • ID#: 99161
  • Location: Cincinnati, OH , 45211

Don't Be Fooled

  • When selling, do not put your home address in your ad.
  • To avoid scams, buy and sell with people you can meet locally, in person.
  • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
  • Never give out financial or private information like account numbers, PayPal login, or social security number.
  • If an offer sounds too good to be true, it is. Walk away!

Look Who's Hiring!

Customer Service Represenative
Toledo, OH Career Brokers, Inc.
Retail Customer Service Associate
Medina, OH FedEx Office
Customer Service Lead - Athleta - Beachwood
Beachwood, OH Gap, Inc.
International Customer Service Correspondent
Elyria, OH Emerson Electric Co.
Customer Service Agent
Canton, OH DAL Global Services