Customer Service

KELLEY ALEXANDER

Cincinnati, Ohio 45211

(513) 332-8704

kalex1368@gmail.com

SUMMARY

  • Motivated self-starter with excellent organization, time management and project management skills.

  • Solution driven in challenging situations.

  • Adaptive team player and leader, equally confident in independent work settings.

  • Capability to learn company software systems quickly.

  • Competency in Word and Outlook

  • Exceptional telecommunication, digital communication, verbal, and written skills.


EMPLOYMENT HISTORY

Psychpros, June 2016 - Present

    Receptionist, Greater Cincinnati Behavioral Services

  • Open lobby and office area.

  • Retrieve and distribute call service messages to supervisors.

  • Retrieve notifications from hospitals of client emergency visits and admissions and email care managers, supervisors and prescribers of such incidences.

  • Sign in clients and notify care manager or therapist of arrival, answer calls and notify requested party of calls.

  • Schedule doctor appointments for care managers, make appointment reminder calls to clients.

  • Verify data entered by care managers against data verification sheet

  • Order office and commissary supplies.

  • Maintain supply of GCB forms for staff use.

  • Maintain informational flyers for client use.

  • Make labels for client and staff files

  • Make staff business cards

Office Team, October, 2015 - June 2016

Clerical Assistant, Salix

  • Opened and collated legal documentation correspondence in preparation for scanning.

  • Performed data entry of legal documentation preparation.

  • Prepared legal documentation for mailing; collating, addressing and affixing postage.

Front Desk Associate, Rotor-Rooter

  • Answered Roto-Rooter Corporate Headquarters’ phone lines and directed calls to

     requested party or department.

  • Greeted visitors, monitored visitor logbook and notified requested party of their arrival.

  • Signed for FedEx and UPS deliveries upon arrival.

     On-Line Customer Service Representative, Freestore FoodBank

  • Assisted Freestore FoodBank agency clients with placing orders online and on telephone, entered delivery orders into company software and pickup orders into Outlook Calendar.

  • Created and maintained order log.

  • Corresponded via e-mail and telephone with agency clients regarding ordering questions and concerns.

Receptionist, Summit Salon Academy 2014-2015

  • Supported students, guests and educators in services and retail, demonstrated knowledge of and sold retail items in the Salon.

  • Opened, closed and balance cash drawer, retrieved phone messages, scheduled appointments for guests and students, confirmed appointments, recorded student attendance.

  • Assisted Director and Admission Officer with administrative tasks.

  • Trained new support staff.

  • Honored in recognition of most gift certificates sold within first month of employ.

Die-Cutting Handpress Operator/Department Point, Sur-Seal 2009-2014

  • Fulfilled customer’s specific and time-sensitive die cut parts order.

  • Received daily order sheets. Delegated orders to die cutting team members.

  • Prepared finished orders for delivery department.

  • Trained new department employees.

  • Honored for presenting solutions to increase production and reduce cost.

Customer Service Desk Associate, K-Mart 2008-2009

  • Assisted customers with purchases and returns, resolve customer service issues, answered store calls.

  • Executed a daily schedule beak and mealtime schedule to ensure optimum floor and register coverage.

  • Trained new cashiers.

  • Honored as Employee of the Month twice in recognition of outstanding leadership at Service Desk.

Senior Order Processor/Sales Associate, Jones the Florist 2000-2007

  • Proofread and verified delivery dates, times and locations, assisted drivers with delivery directions and instructions.

  • Transcribed after hours service orders and entered into company software for delivery.

  • Trained new sales staff members.

  • Created and implemented a sales staff training manual, resulting in a reduction to training expenses.

  • Assisted call center and shop floor customers with selecting, purchasing occasion appropriate arrangements, entered customer orders and data in company software for delivery.

  • Recognized for most calls taken within first month of employ.

  • Promoted to Senior Order Processor after two years in Sales Department.

EDUCATION

Associate of Applied Business, Southern Ohio College
  

 

  • ID#: 99161
  • Location: Cincinnati, OH , 45211

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