Front Office

WILLIAM E. CORDELL                                       ·6348 Walden Glen Cir #A· Cincinnati, Ohio 45240· 

E-Mail:                                                                     Phone: (513)484-4112 


OBJECTIVE: To develop excellence in the area of Customer Service, People Skills, the area of Technical Support to enhance my computer skills in software and technical support to become MCSE Certified (Windows 2003 Server). A+ Certified (1995) and Dell Certified (2007).


v  Cable Modem Internet Tech Support

v  : Windows 95, 98, NT, ME, 2000, Vista, XP, Windows 7

v  Workstation and Server, XP, and Windows Vista 2003 Server

v  Active Directory

v  MAC OS 7.9, OS 8, OS 9, and OS X

v  SQL

v  MS Project

v  , Novell Netware 4.x/5.x

v  xOracle DBA

v  SQL Server

v  OS Installation, Upgrade, and Troubleshooting

v  : OS Installation

v  , Upgrade, and Troubleshooting

v  Lotus Notes

v  MS Outlook

v  Microsoft Office. Internet

v  Netscape Navigator

v  Microsoft Internet Explorer

v  E-mail Configuration

v  MS Exchange Support

v  Web Tools Hardware HTML

v  Web Hosting

v  Installation,

v  , PC Repair and Troubleshooting

v  . LAN and WAN Support

v  DHCP, and TCP/IP setup and configuration

v  Ticket/Call Center Ticket tracking Applications: Remedy, Vantive.






The Fountain Group●(813) 515-5531

2/15-Present Reset password passwords in Active Directory, Unix and other programs. Fixed and set up e-mail problems for TATA Consultancy Services in Milford, Ohio. Notified upper management of server outages.


Field Solutions●952-288-2500

11/2011 – Present Computer Tech Installed Servers for Dunkin Donuts and ATM Solutions also field computer support through Ohio. Also assisted with Vonage re Pairs and installs. Computer and copier repairs. Installed Servers for Dunkin Donuts at 5991 Glenway Avenue Cincinnati, OH 45238 


Installed Servers for Dunkin Donuts at 5991 Glenway Avenue Cincinnati, OH 45238 

Chatfield College● 1800 Logan Ave ● Cincinnati, Ohio 45202 ● (513) 921-9856 ●

1/2013 – 6/2013 – IT Support working in the computer lab keeping the computers working properly and free of virus’. Upgraded them to Office 2010.  Reimaged the computers that the windows image was bad on. Assisted with setting up a network connection to the new offices that was built downstairs.


Insight Global Inc. ● 4330 Georgetown Square, Suite 506 ● Atlanta, GA 30338● (770) 454-7990

11/2011 – 12/2011 Contracted to BASF setting up the new computers. Copied the information from the old computers and loaded them onto the new Dell computers. Loaded the computers onto the company network. Setup to printer on the network.


New Hope Health Care • 1821 Summit Rd. #316 • Cincinnati, Oh 45237•

(6/2008 – 11/2011) Systems Tech – Upgraded PC’s to Windows Vista and configured Microsoft Outlook on all PCs. Maintained systems keeping them clear of virus’ and installing new soft ware and repairs. Also mapped computers to connect to the internet and maintained client records using MS Access.



Pomeroy IT Solutions • 1020 Petersburg Rd. •   Hebron, KY 41048  •   (859) 586-0600  •

(1/08 – 04/08) Worked as internal tech support on the Goodyear contract. Connected to computers and assisting with Lotus Notes and Windows applications and network issues. Also mapping network drives to computers. Trouble-shooting user problems and resolving them through remote access.



Ryla Teleservices • 2120 Barrett Park Dr NW • Kennesaw, GA  30144• (678) 494-1626

09/2007 – 10/2007  Level 3 Internet tech Support to EarthLink. Contracted to EarthLink Supporting end users connection to the internet and e-mail services OS include Windows 98, ME, 2000, XP, And Vista MAC 7.9 Thru OSX Web Browsers Internet Explorer, Netscape, Mozilla. Connection types Dialup, DSL, Broadband, TCP/IP, and Wireless.


Eliassen Group Inc • 30 Audubon Road • Wakefield, Massachusetts MA 01880 • (781) 246-1600

4/02/2007 – 10/2007): Computer Migration Tech. Contracted to Coca Cola in Atlanta, GA updating end users laptops, desktops, and transferring data. Duties included Staging the new computers, adding and resetting user passwords and profiles in Active Directory. Using Symantec to load OEM version of Windows XP, Coping data from the old system to the new system. Configuring new system and assisting end users with issues with new hardware and applications.


MSI Strategic Solutions • 2500 Marquis One Tower, 245 Peachtree Center Ave • Atlanta, GA, 30303 • 404-592-3878 •

3/06 –10/07: Computer Migration Tech.  Contacted for Computer Migration to Siemens’ replacing the old desktops with new HP5000s. Backed up old desktop information and restored the information to the new desktops and configuring Active Directory on the new desktops. Also, moved and reconfigured the network printers and configured them to the new desktops and management laptops in the office. Also contracted to Washington Mutual to swap out and replace the routers and setup the new server. Setup employee laptops to access the network with the new server using Active Directory.



MATRIX Resources • 115 Perimeter Center Pl NE • Atlanta, GA, 30346 • (770) 677-2400 •

4/06 – 1/07 – Desktop Support. Contracted to the Atlanta Housing Authority as Desktop Support. Maintained and setup an inventory of all IT equipment (CPUs, Monitors, Printers, Copiers, Routers, and Hubs) Worked trouble tickets for all employees IT issues. Designed a network Database of all equipment, contacted all vendors for repairs and replacements of IT Equipment. Also end user support for Windows XP, Lotus Notes, MS Outlook, MS Office Suite (XP and 2003) and backing up information from the end user’s workstations to a new workstation


CIO Partners of Atlanta • 2840 Johnson Ferry Rd • Marietta, GA Atlanta, GA  30062 • (678) 205-9009     

9/06 – 12/07 – Helpdesk Support. Contacted to the Novartis help desk giving IT Support to medical sales people out in the field. Duties required knowledge of Clarify, Windows XP, Lotus Notes, MS Office Suite (XP and 2003)and proprietary applications. Also remote access, printer install and wireless network support.  VPN support, PKI network security, Symantec and recovery.




Focus Technologies/Royal Staffing Services Inc. •  3625 Cumberland Blvd SE #2-230 • Atlanta, GA 30339 • (770) 937-0410

11/05 – 3/2006: Network Systems Analyst. Was contracted to PathFire Inc as network Admin Support. Supported the network delivery content through Satellite Dish for CNN, Warner Brothers, Viacom, Sony, and ABC to television stations across the country using Receivers, Routers, IBM 750 and 900 Servers (running Windows 2000 and 2003 server) Also supported dubbing stations and Client Work Stations running Windows XP. Troubleshooting file transfers and RAID troubleshooting.


TEK Systems • 1200 Ashwood Parkway Suite #350 • Atlanta, GA 30338 (770) 522-1139 •

4/05 – 11/2005 / Network Security Admin: Contracted to Cingular Wireless as ITSA security Support. Duties included Password resets up to 35 applications including Windows XP for Cingular Wireless and AT&T. Also going through the applications deleting end users no longer with the company and creating user profiles. Updating Network security using Symantec  and PKI and network security profile setup and troubleshooting Also contracted to Primerica as Software/PDA Support troubleshooting and configuring PDAs to support the Call Atlanta applications for agents out in the field with 100% phone Support

APEX Systems Inc ● 56 Perimeter Center #300 ● Atlanta, GA ● 30346 770-481-0044 ● 

2/2005 –3/2005 /PC Technician, Migration: Contracted to CompuCom on a migration Project for BellSouth migrating from Win 2000 to Win XP. Duties included backing up information from the end user’s workstations to a new workstation; network the systems to the company server. Used multiple software tools and configured multiple applications to get the user online as well as the MS Outlook files (*.pst files) to allow the user to have a newer system with all configurations and settings from the old desktop or laptop being used.


Hunter Technical Resources ● 2000 RiverEdge Pkwy NW ●Atlanta, GA 30328 ● (678) 302-3311●

5/2004 – 11/2004/ISP Broadband, Dialup, and Network Support: Worked as a contracted employee to Verso Technologies supporting various Internet Connections of Dialup, DSL, Broadband, and Network Support. Maintained a high-resolution rate. Also supported multiple Operating Systems for Windows and MAC. Also end user support for Windows 95, NT, 98, ME, 2000 and XP, Lotus Notes, MS Outlook, MS Office Suite (XP and 2003)


Insight Global Inc ● 4330 Georgetown Square, Suite 506 ● Atlanta, GA 30338● (770) 454-7990

10/2002 – 4/2004 / Network Admin Support, POS Technical Support: Contracted to Radiant Systems as POS Support and network Admin Support for the Entertainment Department. Resolved network issues using remote access as well as Point of Sale Hardware and Software Support.  Other contracts included Siemen’s and Internet Security Upgrades and Cobb County School District replacing and upgrade Network Routers. Also end user support for Windows XP, MS Outlook, MS Office Suite (XP and 2003)


Hawk Communications LLC ● 55 Marietta Street ● Atlanta, GA ● (770) 349-3434●

4/2002 – 10/2002 · Level 3 Technical Support/Shift Supervisor: As Level 3 Tech Support, duties included supervising and providing support to all Level 1 and 2 Techs. Wrote the FAQs that are available on the ISP and reseller websites. Also, call escalation for all 4 internet services and resellers services. 


AT&T Broadband/Media One ● 5200 Panola Industrial Blvd ●Lithonia, GA 30035 ● (770) 294-2000 ●mmo checks

3/2000 - 9/2001· Roadrunner Tech Support- As Level 3 Senior Tech Support responsibilities included tracking router outages, escalated trouble-shooting of computer network cards and operating system problems.  Duties also included assisting Techs in the Field with network configuration problems, training material for Level 1 tech support, modem & NIC (network interface cards) provisioning, E-mail configuration and assisting the Call Center IT Department. During employment received the most service awards of the Level 3 Support Team.


Interim Technologies ●1050 Crown Point Pky #1180 ● Atlanta, GA 30338 ● (800) 969-4735 ●

5/98 - 8/2000 IBM Laptop Tech Support -Customer Tech Support as a contracted employee at IBM Kennesaw, GA. Responsible for on-line repairs of the IBM ThinkPad’s. Supported Hardware and software for IBM customers and mobile employees nationwide. Received numerous awards for technical customer service. Also end user support for Windows 95, NT, and 98 Lotus Notes, MS Outlook, MS Office Suite.


California Army/National Guard ● 777 Southland Dr # 100 ● Hayward, CA 94545● (510) 782-6606 ●

5/1985 – 5/1996 Communications Sergeant Worked with the 340th Spt Bn Setting up field phone and operating the switchboard and radios. Performing communications checks through our the Battalion for the Headquarters. Participated in 8 state emergencies.












Chatfield College                                                                                                                    Cincinnati, OH

Liberal Arts                                                                                                                                        1/20/2013


New Horizons                                                                                                                                Tucker, GA

Windows 2000 Server/MCSE                                                                                                                              7/6/04


Computer Learning Center                                                                                             San Francisco, CA

Computerized Business Systems /PC Architecture                                                                                           8/95



US Army (BNOC)                                                                                                       San Louis Obispo, CA

Advanced Military Communications                                                                                                          2/92


US Army (PLDC)                                                                                                           Camp Williams, UT

Advanced Military Communications                                                                                                          5/92


US Army                                                                                                                                 Ft. Gordon, GA

Network Communication                                                                                                                          11/86



  • ID#: 90354
  • Location: Cincinnati, OH , 45231

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