Customer Service Representative
953 Mohawk Trail
Milford, Ohio 45150
•I am able to process and retain new information quickly.
•I have a nice "phone voice", and I am articulate.
•I have great customer service skills. I always strive to ensure every customer knows that I am not only doing my job but, that I enjoy going above and beyond for great customer satisfaction.
•I am a very happy, outgoing person. I am always ready to make the best first impression.
•With my knowledge and experience in customer service I truly believe I would be an asset to any company.
Customer Service Operations
Time Warner Cable
Blue Ash, Ohio
Answered incoming calls from customers, helped with billing. First line of support for cable, internet, and phone.
2007 - 2010
Customer Service Associate. Show Coordinator.
Leaf Guard of Southern Ohio
Started at the company receiving incoming phone calls, answering questions and directing calls. Then was promoted to a show position, where I would put our company into events to showcase our companies products and to answer questions from public, potential customers.
•I was promoted to show coordinator within three months of my working there.
2008 - 2009
Customer Service Associate
I would speak with customers about their vehicles, sell them certain types of oils and filters, and upsell them on different products that our company offered. I would also make sure the customers experience was an enjoyable one, and would wcash out their purchases.
2007 - 2007
Customer Service Representative. Shift Leader 1.
Speedway Super America
To ensure customer satisfaction. Handle certain issues, for an example if a customer was not happy with a service, to make sure that the customer left the store as satisfied as I could make them in the situation.
•I was promoted within a month to a Shift Leader. I would oversee all employees during that shift.
2006 - 2007
Customer Service Associate. Data Entry Specialist
Dixie Home Crafters
I would answer any customer questions. Set up appointments with potential customers. I would also add the data entry after the work day.
2006 Milford Senior High School
2007 Brown Mackie College
Major:Business Management. Degree not yet obtained