Hotel Front Desk Agent


1336 Joseph Street      Cincinnati, OH 45237

513.351.1502 – Home     513.373.2875 - Cell     Email:



I am seeking a position where my strong experience in organizational leadership and team enhancement would be of value. I also have extensive skills in Novell Network Systems, database management, spreadsheets, word processing and computer programming.




Delta Airlines                                                                                                                                                                        2011 to Present                 

Reservation Sales Representative

I have created a memorable experience for customers by answering their calls in an efficient, courteous, and accurate manner while meeting all Delta and Department of Transportation (DOT) compliance requirements. My qualifications include strong verbal and written communication skills, sales and customer service experience or relevant DL job experience, computer experience, and desire to work in a team environment. I have experience in a call center and/or experience working with customers via the phone.


Macy’s Department Store at Fountain Place, Cincinnati                                                                           

Sales Associate                                                                                                                                                         2008 to 2010

                My responsibilities include welcoming customers and introducing them to store amenities;

                Preparation of sales floor environment, including setup of displays and organizational maintenance;

                Daily sales volume and quota; cash out


Recent Achievements: Top sales associate 3 consecutive months


Student Financial Aid Office, University of Cincinnati

Records Management Officer II – Data Support Systems Department                         1997 to 2007

Install/Reconfigure new network software/hardware as needed (including upgrades) and provide training and support.

Responsible for computer system operations installing, testing and maintaining computers in a networked environment.

Transmitting and receiving electronic data for financial aid processing.

Maintained electronic communication with U.S. Department of Education, Various guarantee agencies, and the CommonLine network, including uploading and downloading of files.

Resolve problems with lost or misplaced files.

Maintain Internet contacts from Admissions website.


Student Financial Aid Office, University of Cincinnati

Records Management Officer II – Customer Service Department                                    1997 to 2007

Provide individual assistance and information to students, parents, and the general public regarding financial aid opportunities, application procedures, status of files, etc.

Determine student financial eligibility.

Responsible for hiring, training, supervising, evaluating and scheduling of 8 to 15 student peer advisors.


Student Financial Aid Office, University of Cincinnati

Records Management Officer II – Loan Processing Department                                       1993 to 1997

                Develop ad administer a large and extensive system of record maintenance.

Interview, train, and supervise temporary and student personnel.

Consultant and advice university administrators, lenders, and guarantee agencies.

Develop and implement policies and procedures regarding highly complex loan rules and regulations mandated by the federal government.

Meet with computer personnel to provide advice on the upgrading and enhancement of the computer system.




University of Cincinnati, Evening College: Pursuing part time studies in Social Science and Liberal Arts

Oak Ridge Technical College: Associate Degree in Information System Technology

Campbell Business College: Certificate of Achievement of Office Management




  • ID#: 123611
  • Location: Cincinnati, OH , 45237

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