Irene Veal

Irene A. Veal

5021 Ravenna Street ∙ Cincinnati, Ohio ∙ (513) 271-3960 ∙


Administrative Assistant with strong interpersonal and organizational skills with a keen ability to multitask a variety o




A challenging position as an administrative assistant at a reputed firm that allows me to further utilize my existing skills and enables me to acquire new abilities.



Proven ability to handle a variety of tasks simultaneously while obtaining the information needed to perform tasks. 

Highly adept at entering data into system accurately.  Able to produce quality and timely reports often before a deadline.  Extensive background in Administrative Assistant duties such as company policies as well as serving as liason between departments.

Skills and Proficiencies

  • Customer Service

  • Microoft Office Suites

  • Data Entry

  • Onbase

  • Wauben

  • Written Communication

  • Interdepartmental Coordination

  • Internet Research

  • Telephone Reception

  • Transcription

  • Dictation

  • Dictaphone

  • Purchasing

  • 60 wpm Typing Speed

  • HTML Coding

  • Marketing  

Duties and Responsibilities

  • Coordinated all mail, schedules, correspondence, travel, agendas, and support as required

  • Manages and  tracks department budget and supply inventory

  • Manages record retention and archival processes for all support materials

  • Maintained office co-ordination and link between the department and the rest of the office

  • Arranged meetings and other gatherings

  • Created and maintained office documents: invoices, reports, data sheets, file setup, scheduling, projects, maintaining workflow throughout department

  • Scheduled meetings and conferences both outside and inside the firm’s premises  

  • Made travel arrangements

  • Kept updated log of any complaints or improvements from customer.





Employment History


2015 – 2016

United Healthcare

Enrollment Specialist


Experienced in

  • Customer Service

  • Emails:  sending and receiving

  • Instant Online Chat

  • Downloading and Uploading Files and Videos



Part Time Work


  • Customer Service

  • Proof Reading

  • Transcriptions


2004 – 2011

Data Entry/Support Staff

Magellan Health, Services, Cincinnati, Ohio


Experienced in:

  • Customer Service

  • Transcription

  • Dictaphone

  • Compiled spreadsheets using Microsoft Excel 2010

  • Entered Data into AS400 System

  • Used Microsoft Outlook to manage Emails, Contacts, organize appointments, and various calendar items as well

            as to keep notes and journals

Surkamp & Rowe


  • Customer Service

  • Receptionist

  • In charge of office communications, including answering phone lines, sending emails, faxes and some order entry

  • Assisted the Sales Department using Excel for spreadsheets to track departmental budget and keep running totals for reports

  • PowerPoint for presentations, slide shows, text and videos. 

  • Prepared packages for FedEx deliveries

  • Made travel arrangements

Prepared Expense Reports


  • ID#: 121128
  • Location: Cincinnati, OH , 45227

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