Administrative Assistant

6894 Home City Ave. Cincinnati, OH  45233        (513) 259-3005

Claudette Smith




Summary of Qualifications


Skillful and dedicated Administrator with extensive experience in the coordination, planning and support of daily operational and administrative functions.

  • Demonstrated capacity to provide comprehensive support for executive-level management and staff including scheduling meetings, coordinating travel and effectively managing all essential tasks with or without reasonable accommodations.

  • Proven track record of accurately completing research, reporting, information management, marketing and business development efforts within budget requirements.

  • Adept at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy, efficiency and achieve organizational objectives.

  • Highly focus and results-oriented in supporting complex, deadline-driven operations; able to identify goals and priorities and resolve issues in initial stages.

  • Proficient in Microsoft Office Systems, Microsoft Windows operating systems, and type 60 wpm with complete accuracy.


Technical Skills/Proficiencies


  • Track Case workers adoptions and placement of children


  • Track Hours worked/submit payroll


  • Efficient on Microsoft word, excel, outlook


  • Travel Arrangements

  • Process Payroll

  • Work with Health Care providers

  • Archieving





Commonwealth  of Kentucky, CHFS/DCBS

Newport, Kentucky



  • Administrative Secretary


  • Collect and review all Timesheets; Maintain tracking logs for foster/adopt packets, adoption assistance, annual foster home assessments, presentation summaries, Icebreaker meetings, team meetings.  CQI case review, supervisory consults, order supplies, compile and review Pro card orders monthly, format management report, prepare KAMES reports; communicate effectively and candidly with personnel, achieve results with teamwork.



           10/13/09 – 12/1/09


Convergys, Inc


Erlanger, KY


  • Customer Service Rep.


  • Place orders on line from customers from Macy’s and Bloomingdale Department Stores.  Settle customer disputes if possible or transfer them to appropriate department. Anticipated customers needs and made suggestions,



11/19/08- 06/20/09

Center for Closing the Health Gap

Cincinnati, Ohio


  • Executive Assistant


  • Addressing inquiries of current and potential contributors and associates, communicating with marketing department regarding investor relations initiatives, maintain investor’s database.  Develop spreadsheets to improve and inform quality and risk assessment initiatives.  Prepare meeting agenda’s and carefully monitor all action items.  Reduced company travel expenses by $47,000 by identifying cost-effective travel agencies and negotiating contracts with key travel-service providers.  Hosted and coordinated successful client seminars, created invitations and promotional materials, booking venues and selecting guest speakers





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6894 Home City Ave., Cincinnati, OH  45233  (5130 259-3005        

Claudette Smith




Sara Lee Foods

Alexandria, KY


Human Resource Generalist


Contact potential employees for interviews, physicals, background checks and orientation.  Input absences in AT Server and attendance.  Issued rejection letters and termination letters. Filed, typed letters, generated reports, charts.  Input some information into SAP and to EDC forms.  Processed review appraisals, resignations, internal job postings as well as external postings.  Set up meetings, and kept calendar for HR Manager and Assistant Managers.




Cincinnati, OH


Executive Administrative Assistant


Provide administrative support for the president/CEO and Vice-President

Oversaw a wide variety of administrative functions, supporting all director-level projects and information-management processes. Compiled and analyzed data from monthly reports to prepare directors presentations to executive management. Developed internal correspondence that facilitated effective communication and transfer of information between offices. Played key role in design of inter-office sales and goals report.  Significantly reduced time required to prepare and distribute quarterly financial reports by spearheading implementation of electronic reporting procedures.  Crossed trained other secretaries. Developed and distributed sales and goal reports to management.  Oversee the ordering of samples for sales reps.  Coordinated meeting and special events





      Colerain High School

Cincinnati, OH



  • Business


  • Typing, shorthand, accounting, bookkeeping, business management


Everest University Online

Brandon, FL



  • Business Management


  • Math, Computers, Business Management, Writing, English



      Columbus Community College         Columbus, OH

  • Dean’s List at Columbus State Community College majoring in Secretarial Science.




Associates Degree in Business Management



Learning and Development: Explore the

              Possibilities of Customer Service                                                           



                  Brighton Center



 Money Matters Training



               New Horizons Computer Learning Center



Word 2000- Level 2 and 3



              New Horizons Computer Learning Center






               Profit Wise



                        Administrative Assistant                                                            



Effective Administrative Assistant- UC



                      Administrative Assistant                                                          



Business Writing-UC



Attended H&R Block tax school:

Medical Billers Network School






  • ID#: 116313
  • Location: Cincinnati, OH , 45233

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