Medical Front Desk Receptionist

CARRIE D. ADAMS


 4025 Paddock Road, Apt. #203 


Cincinnati, OH  45229-1630


513-861-3487 (residential)


cadams1@fuse.net


 


                                      Efficient, Self Starter, Strong Attention to Detail


 


EDUCATION: Xavier University; Cincinnati, OH 45207 – CAPS


Continuing Education Student


Major: Professional Communication


 


University of Cincinnati; Cincinnati, OH 45221


College of Continuing Education



  • Business Communications

  • Human Resource Management I & II

  • Management Team Tools


 


Cincinnati State Technical & Community College; Cincinnati, OH 45217



  • Effective Speaking

  • Principles of Management

  • Computer Operation


ACCREDITATIONS/SKILLS:          



  • Customer Services Skills, Listen Skills, Multi-Tasking Skills, Communication Skills, People Skills, &


Effective Meeting Skills



  • Troubleshooting & Teambuilding

  • Microsoft Office 2002 MOS (certified Word)

  • Knowledge of other MS Office Programs

  • Outlook Express


EXPERIENCE:               Hamilton County Job & Family Services


                                      Computer Support Specialist/Customer Service


222 East Central Parkway, Cincinnati, OH  45202


April 1979 – May 2007



  • Retiree

  • Duties consisted of: Good customer service first priority, multi-tasking working within all required computer applications listening to details, answering 1st level support calls in high volume call center; troubleshooting to resolve/determine appropriate assignment to 2nd or 3rd level support; ownership of problem calls through to resolution and close of call; hardware installation (keyboards, mouse, speakers, monitors); and processing work flow with FMLA forms for all employees requesting emergency Family Medical Leave.


 


Data Processor



  • Provided functional supervision of the posting/verification of input data, substituted for data entry supervisor in his/her absence; and trained new employees in all phases of Data Entry jobs.


 


Data Entry Operator



  • Updated information for Hamilton County Job & Family Service clients.


 


PROFESSIONAL/ACTIVITIES:


 



  • Successfully hiring two employees for the Computer Support Center.

  • Team Member of Peer Satisfaction Communication Group, focusing on enhancing communication within the Information Systems Department.

  • Created first time Dress Code for the entire Hamilton County Job & Family Services Agency


 


COMMUNITY INVOLVEMENT:  


 



  • Worked with WE ARE OHIO Origination to repeal SB5 for School Teachers

  • Phone-Bank for all Elections

  • Reading Tutor South Avondale Elementary School


 


 


**REFERENCES FURNISHED UPON REQUEST**


 

  • ID#: 112375
  • Location: Cincinnati, OH , 45229

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