A hardworking, self-motivated team player with supervisory experience seeking a clerical position with a company that will allow for advancement.
EDUCATION Bachelor of Science, Criminal Justice and Science December 2009University of Cincinnati, Cincinnati, Ohio• Major GPA: 3.0/4.0 • Worked part-time jobs to fund 2 years of education• Relevant Coursework: Effective Public Speaking, IT Keyboarding, Legal Issues, Business Law 1 & 2, Psychology 1,2 & 3, Social Inequalities, Individual Diversity,
Account Control Technology, Team lead August 2012- Present• Contact borrowers on the telephone to collect past due accounts.• Negotiate payment arrangements, with the objective of obtaining payment in full.• Maintain compliance with all client contractual requirements and policies.• Documenting debtor files correctly and completely. Skip trace for residence and or place of employment in order to contact borrower. Meet and exceed monthly performance expectations.
Cincinnati Public Schools, Teacher Assistant August 2002- August 2012• Developed lesson plans based on middle school curriculum.• Delivered various presentations for diverse audiences.• Maintained order in classroom in teachers’ absence. • Counseled middle school students in personal and academic needs.
Hamilton County Juvenile Courts, Student Monitor September 2009- March 2010• Evaluated clients in an intake interview process.• Recorded appropriate data and call back times for clients.• Trained employees on daily work routines and responsibilities.• Traveled to homes of clients to make sure they are in proper living arrangements.• Received excellent reviews from supervisors on job evaluations. Critical Mass Media, Call Center Agent March 2006- August 2006• Completed radio rating surveys over the phone.• Delivered various scripts as needed in order to collect needed data.• Received Top Performer recognition from team leaders for meeting daily goals.• Worked with an automatic dialing system that connected new calls constantly. Documented notes in order for other agents to understand next actions necessary.
SKILLSComputer Typing Speed: 45 WPM• Windows Programming HONORS & AFFILIATIONS• Mentor, Big Brother Big Sister program, September 2008- Present • Recipient, AAIMS Scholarship, University of Cincinnati, Ohio, August 2004-June 2008• Director, Fosdick Street First Church of God Youth Group January 2009- January 2010 • Member, Criminal Justice Society, September 2008-December 2009