Supervisory Medical Support Assistant
The major duties of the Supervisory Medical Support Assistant include:
Plan and direct programs and have full supervisory responsibility. Evaluating the work of subordinate staff. Resolving complex problems to ensure patient services are met. Extracting and analyzing data in order to provide reports in support of performance measures to senior management. Evaluating performance and taking disciplinary action when necessary. Managing medical center clinic grids and clinic cancellations. Supporting patient safety standards using the correct VA identification of all patients. Assuring frontline contact with patients and staff by setting the tone for perception concerning quality of health care services at the VA. Must be able to train staff on the requirements of the VA Scheduling Directive. Work Schedule:
Monday through Friday, 8:
00am to 4:
30pm Financial Disclosure Report:
Not required. Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements:
United States Citizenship:
Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience and Education
Experience:
Six months experience of clerical, office, customer service , or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR, Education:
One year above high school; OR, Experience/Education Combination:
Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). In addition to meeting the basic requirements listed above, applicants must also meet the GS-8 Supervisory Medical Support Assistant grade level requirements listed below. Grade Determinations:
Experience:
One year of experience equivalent to the GS-7 grade level leading or supervising Medical Support Assistants or equivalent patient administrative support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting. Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate all of the KSAs below:
a. Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements. b. Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations. c. Ability to provide briefings, orientations, staff development, and training in a patient support setting. d. Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs. e. Advanced knowledge of managing or leading patient support staff in a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment. References:
VA Handbook 5005/117, Part II, Appendix G45 Physical Requirements:
The work is primarily sedentary, although some light physical effort may be required. Typically the employee can sit comfortably to do the work. However, there may be some walking, standing, bending, and carrying of light items like paper and books. No special physical demands are required to perform the work.
Estimated Salary: $20 to $28 per hour based on qualifications.
Plan and direct programs and have full supervisory responsibility. Evaluating the work of subordinate staff. Resolving complex problems to ensure patient services are met. Extracting and analyzing data in order to provide reports in support of performance measures to senior management. Evaluating performance and taking disciplinary action when necessary. Managing medical center clinic grids and clinic cancellations. Supporting patient safety standards using the correct VA identification of all patients. Assuring frontline contact with patients and staff by setting the tone for perception concerning quality of health care services at the VA. Must be able to train staff on the requirements of the VA Scheduling Directive. Work Schedule:
Monday through Friday, 8:
00am to 4:
30pm Financial Disclosure Report:
Not required. Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements:
United States Citizenship:
Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience and Education
Experience:
Six months experience of clerical, office, customer service , or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR, Education:
One year above high school; OR, Experience/Education Combination:
Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). In addition to meeting the basic requirements listed above, applicants must also meet the GS-8 Supervisory Medical Support Assistant grade level requirements listed below. Grade Determinations:
Experience:
One year of experience equivalent to the GS-7 grade level leading or supervising Medical Support Assistants or equivalent patient administrative support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting. Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate all of the KSAs below:
a. Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements. b. Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations. c. Ability to provide briefings, orientations, staff development, and training in a patient support setting. d. Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs. e. Advanced knowledge of managing or leading patient support staff in a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment. References:
VA Handbook 5005/117, Part II, Appendix G45 Physical Requirements:
The work is primarily sedentary, although some light physical effort may be required. Typically the employee can sit comfortably to do the work. However, there may be some walking, standing, bending, and carrying of light items like paper and books. No special physical demands are required to perform the work.
- Department:
0679 Medical Support Assistance - Salary Range:
$49,799 to $64,739 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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