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Client Services Account Manager

What are your career goals for 2019?
Do you want to make a difference, contribute ideas, be respected and recognized for your professional contributions and pave your own career path?
Apply to work for one of the most successful companies in the Employee Rewards and Recognition industry. Online Rewards has been ranked a ‚ Fastest Growing Company‚ by Inc Magazine for 11 consecutive years and a ‚ Best Places to Work‚ finalist the last 2.
Online Rewards employees enjoy:
  • Competitive wages and the opportunity for annual performance bonuses
  • Matching 401k
  • Medical, dental, vision and life insurance
  • Generous paid time off
  • Company sponsored events and an awesome employee recognition program
Do you have what it takes - experience, determination, and customer focus?
If you do, you can be part of a team that develops best in class technology to improve employee engagement scores, retention rates, and employee satisfaction for our clients.
The Account Manager ensures that clients realize the full value of Online Rewards by:
  • Managing all aspects of their assigned accounts, including overall relationship management, upselling, retention, conflict resolution, and overall client satisfaction.
  • Focusing on developing relationships which are both deeper and wider, and engaging with key decision makers and influencers.
  • Proactively identifying opportunities to align client needs to Online Rewards‚ products and services.
Responsibilities
  • Provide exceptional customer service
  • Become as a subject matter expert in assigned account verticals and technologies.
  • Consult with decision makers to uncover needs, identify opportunities for growth and align with the client‚ s strategic objectives.
  • Conduct regular Business Reviews in order to deliver insights and suggestions to improve experience and program success.
Minimum Requirements
  • 5-7 years experience in a similar role
  • Exemplary written and spoken presentation skills
  • Proven history of helping clients use technology to solve business challenges


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