In-House Engineer/Help Desk Technician

Position Type:
Full-time
Experience:
2 - 5
Type:
Software
Career Opportunity - In-House Engineer/Help Desk Technician for NextStep Networking in Blue Ash, OH
Are you the go-to person when it comes to IT questions? Is client relations and problem solving your forte?
NextStep Networking is a full-service
information technology
company serving the Southwest
ohio
area. NextStep specializes in providing I.T. Consulting, Implementation, and Support
services
for businesses of all sizes. Join their growing team in Blue Ash, Ohio.
The In-House Engineer is responsible for providing remote phone support to clients. This role assists in development and client alerts. Additionally, this position is responsible for:
Ensuring that all backup
jobs
are completed and clients are consistently notified.
Managing client relationships to monitor customer service and other critical key quality factors, including maintaining high customer service standards, assisting with inquiries and delivering expected service levels.
Monitoring and responding to alerts generated by monitoring software.
Assisting team members in preparing product for client delivery.
Qualified candidates should be a focused and energetic team player with the ability to take care of business while building processes for the future, as well as:
Advanced degree (preferred)
Microsoft Certified IT certification a plus
2-5 years' experience at a Help Desk or Field Engineer level
Ability to keep lines of communication open within the team and clientele
Knowledge of troubleshooting principles
Solid knowledge of desktop operating systems
Basic networking principles
Knowledge of server operating systems
Competitive salary and excellent benefits are offered as well as a team oriented environment where employees are valued for their contributions to the company.
Lend your talents and work in this fascinating industry. Interested candidates please apply online at http://bit.ly/NSNHDNET or send your salary requirements and a current resume to job NSN.HD@strategichrinc.com.
Employer is EOE/M/F/D/V. Visit www.nextstepnetworking.com to learn more.

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