Support Engineer II (Hybrid) [Urgent]
Grow your IT career with us!Do you enjoy technical troubleshooting and problem solving?Do you want to surround yourself with passionate, knowledgeable IT experts?Are you a strong communicator who thrives when helping others in-person & remotely?Are you looking for a company that values its employees and its culture?This could be a good fit for you - and for us!Skynet Innovations, a Blue Alliance company, is a well-established IT service provider serving small businesses throughout the region.
We are looking for the right person to fill the role of Support Engineer II whose primary responsibility is to diagnose, resolve and document incident tickets for clients remotely as well as onsite, as needed.
As a member of our internal support team, a Support Engineer II is part of a robust team, spanning different technical levels, who work together to apply the right expertise to every request, escalating issues as needed and doing whatever it takes to deliver a superior service experience for our clients.
Important Attributes for a Skynet Innovations Support Engineer II (Hybrid):
Keen ability to troubleshoot IT issues and dedication to follow an issue all the way to resolutionExcellent written and verbal communication with team members and partnersAbility to successfully multitask and prioritize service issuesA willingness and commitment to learn new things and grow new skill setsAbility and willingness to drive to local (Cincinnati) client sites, when assignedAbility to participate in an on-call rotationAnd of course, your technical skills! This should include:
Strong knowledge of:
Network Troubleshooting:
identify VLAN issues, DHCP, DNS, and circuit/ISP issuesMicrosoft Servers:
knowing differences between physical/virtual servers, patching & maintenance, adding new drivers to print serversActive Directory:
how Domain Controllers work, group policy and security groupsExperience installing, troubleshooting, and training on network equipment and Microsoft serversStrong knowledge with AzureAD and Microsoft 365Strong knowledge with remote management of client computers and servers, including pushing scripts and running action creations (Datto RMM)As a Skynet IT Support Engineer II (Hybrid), we're counting on you to:
Take ownership and be accountable for solving service support tickets without reassigning the ticketSuccessfully follow client protocols, processes and policies as outlined and presented by management via email, training materials and required team meetingsDocumenting new customer findings by creating or updating articles in knowledge base (ITGlue)Building client rapport during onsite assignments (via in person troubleshooting, site walk throughs, face time, etc.
)Maintain strong knowledge of technical infrastructure (servers, network, applications, etc.
)Why would You want to work with Us?Being part of the Skynet team, a Blue Alliance partner, means more opportunities to learn and grow professionally, with access to hundreds of peers and specialists across the country.
Working within the Blue Alliance family provides the best of both worlds - the small team feel and client interactions of a local MSP with the resources and opportunities of a world-class, global IT firm.
Benefits of working with Skynet:
Be part of a fun, awesome team9 paid holidays401K Retirement with matching contributionsExcellent medical, vision and dental insuranceLife insurance and disability insuranceGenerous PTOTop Reasons our Employees Love Being Part of the Blue Alliance team:
Entrepreneurial CultureFast-paced Flow, with a Variety of ProjectsCollaborative Work EnvironmentTraining & CertificationsCareer Growth OpportunitiesReady for the next step?The greatest rewards are reserved for those who want to be better and then put in the hard work, to be their best version of themselves.
Interested applicants should click to submit their resume and application above.
Please be advised we, Blue Alliance, participate in E-Verify.
Recommended Skills Communication Dns Dynamic Host Configuration Protocol Entrepreneurship Group Policy Hardworking And Dedicated Estimated Salary: $20 to $28 per hour based on qualifications.
We are looking for the right person to fill the role of Support Engineer II whose primary responsibility is to diagnose, resolve and document incident tickets for clients remotely as well as onsite, as needed.
As a member of our internal support team, a Support Engineer II is part of a robust team, spanning different technical levels, who work together to apply the right expertise to every request, escalating issues as needed and doing whatever it takes to deliver a superior service experience for our clients.
Important Attributes for a Skynet Innovations Support Engineer II (Hybrid):
Keen ability to troubleshoot IT issues and dedication to follow an issue all the way to resolutionExcellent written and verbal communication with team members and partnersAbility to successfully multitask and prioritize service issuesA willingness and commitment to learn new things and grow new skill setsAbility and willingness to drive to local (Cincinnati) client sites, when assignedAbility to participate in an on-call rotationAnd of course, your technical skills! This should include:
Strong knowledge of:
Network Troubleshooting:
identify VLAN issues, DHCP, DNS, and circuit/ISP issuesMicrosoft Servers:
knowing differences between physical/virtual servers, patching & maintenance, adding new drivers to print serversActive Directory:
how Domain Controllers work, group policy and security groupsExperience installing, troubleshooting, and training on network equipment and Microsoft serversStrong knowledge with AzureAD and Microsoft 365Strong knowledge with remote management of client computers and servers, including pushing scripts and running action creations (Datto RMM)As a Skynet IT Support Engineer II (Hybrid), we're counting on you to:
Take ownership and be accountable for solving service support tickets without reassigning the ticketSuccessfully follow client protocols, processes and policies as outlined and presented by management via email, training materials and required team meetingsDocumenting new customer findings by creating or updating articles in knowledge base (ITGlue)Building client rapport during onsite assignments (via in person troubleshooting, site walk throughs, face time, etc.
)Maintain strong knowledge of technical infrastructure (servers, network, applications, etc.
)Why would You want to work with Us?Being part of the Skynet team, a Blue Alliance partner, means more opportunities to learn and grow professionally, with access to hundreds of peers and specialists across the country.
Working within the Blue Alliance family provides the best of both worlds - the small team feel and client interactions of a local MSP with the resources and opportunities of a world-class, global IT firm.
Benefits of working with Skynet:
Be part of a fun, awesome team9 paid holidays401K Retirement with matching contributionsExcellent medical, vision and dental insuranceLife insurance and disability insuranceGenerous PTOTop Reasons our Employees Love Being Part of the Blue Alliance team:
Entrepreneurial CultureFast-paced Flow, with a Variety of ProjectsCollaborative Work EnvironmentTraining & CertificationsCareer Growth OpportunitiesReady for the next step?The greatest rewards are reserved for those who want to be better and then put in the hard work, to be their best version of themselves.
Interested applicants should click to submit their resume and application above.
Please be advised we, Blue Alliance, participate in E-Verify.
Recommended Skills Communication Dns Dynamic Host Configuration Protocol Entrepreneurship Group Policy Hardworking And Dedicated Estimated Salary: $20 to $28 per hour based on qualifications.
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