Desktop Support Specialist
The Hamilton County Sheriff's Office (HCSO), founded in 1803, is Ohio's 3rd largest sheriff's office.
HCSO has approximately 900 employees dedicated to ensuring the safety of nearly one million residents who call Hamilton County Home.
If you wake up with a heart and mind to serve your community, we're looking for you.
Serving in the Hamilton County Sheriff's Office can be the most fulfilling career opportunity you will ever experience.
At the Hamilton County Sheriff's Office, our goal is to recruit a high-quality, diverse group of candidates that reflect the community we serve.
If you are a desktop support specialist with expertise in supporting internal customers, we would like to talk to YOU.
This role works onsite and in person with internal customers in downtown Cincinnati and other Sheriff's Office locations throughout Hamilton County.
No relocation assistance is offered.
Starting hourly rate is:
$19.
90/hour This is a union role and is eligible for annual pay increases per the union contract (currently up to $31.
99/per hour after 5 years).
Job Duties:
Researches and documents hardware and software problems and forwards to division/section commanders as appropriate; responds to inquiries and complaints; documents inquiries and complaints for future referencing.
Assists with the installation and configuration of computer systems; analyzes needs and tasks to determine the suitability of the system; maintains extensive documentation to support projects.
Provides support for systems users by classifying, organizing, and distributing information necessary to system users; maintains a library of information manuals, brochures, and other pertinent information to maintain knowledge of the latest procedures, techniques, equipment, software, etc.
Generates statistics, projections, etc.
, for specific projects; Instructs users in proper operation and maintenance of sensitive equipment; maintains, organizes, and cleans systems.
Requirements:
Associate Degree (A.
S.
) in Information Systems from a Technical College or University with a minimum of 2 years of professional experience and/or training in an IS-related field or a combination of education and experience.
Demonstrated experience supporting users with desktop support in person and over the phone in a professional setting.
A+, Network+, and Microsoft certifications are a plus for consideration.
Must maintain a flexible schedule and be willing to work overtime if necessary.
Must be willing and able to support HCSO locations around Hamilton County.
Required to carry a cell phone.
Valid driver's license issued by the state of residency.
Skills in:
Experience supporting users with Microsoft 365, Active Directory, Exchange, wired and wireless networks.
Experience in installing, monitoring, and maintaining desktop equipment.
Exceptional ability to work as part of a team, provide IT support, and resolve errors.
Exceptional customer service and communication skills.
Hire process:
As a law enforcement agency, we conduct an extensive background check process that includes the following:
Criminal, Traffic, and civil records check Reference check Computer Voice Stress Analyzer Social Security and address verification Military check Education verification Pre-employment drug screen We offer a highly competitive and comprehensive package that includes:
Generous Paid Time Off:
Paid Holidays, Vacation and sick time, and paid parental leave.
Ohio Public Employee Retirement System, which includes 14% Employer Contribution AND a defined benefit option.
Medical, HRA Recommended Skills Installations (Computer Systems) Troubleshooting (Problem Solving) Computer Hardware Network Installation Services Networking Hardware Network Switches Estimated Salary: $20 to $28 per hour based on qualifications.
HCSO has approximately 900 employees dedicated to ensuring the safety of nearly one million residents who call Hamilton County Home.
If you wake up with a heart and mind to serve your community, we're looking for you.
Serving in the Hamilton County Sheriff's Office can be the most fulfilling career opportunity you will ever experience.
At the Hamilton County Sheriff's Office, our goal is to recruit a high-quality, diverse group of candidates that reflect the community we serve.
If you are a desktop support specialist with expertise in supporting internal customers, we would like to talk to YOU.
This role works onsite and in person with internal customers in downtown Cincinnati and other Sheriff's Office locations throughout Hamilton County.
No relocation assistance is offered.
Starting hourly rate is:
$19.
90/hour This is a union role and is eligible for annual pay increases per the union contract (currently up to $31.
99/per hour after 5 years).
Job Duties:
Researches and documents hardware and software problems and forwards to division/section commanders as appropriate; responds to inquiries and complaints; documents inquiries and complaints for future referencing.
Assists with the installation and configuration of computer systems; analyzes needs and tasks to determine the suitability of the system; maintains extensive documentation to support projects.
Provides support for systems users by classifying, organizing, and distributing information necessary to system users; maintains a library of information manuals, brochures, and other pertinent information to maintain knowledge of the latest procedures, techniques, equipment, software, etc.
Generates statistics, projections, etc.
, for specific projects; Instructs users in proper operation and maintenance of sensitive equipment; maintains, organizes, and cleans systems.
Requirements:
Associate Degree (A.
S.
) in Information Systems from a Technical College or University with a minimum of 2 years of professional experience and/or training in an IS-related field or a combination of education and experience.
Demonstrated experience supporting users with desktop support in person and over the phone in a professional setting.
A+, Network+, and Microsoft certifications are a plus for consideration.
Must maintain a flexible schedule and be willing to work overtime if necessary.
Must be willing and able to support HCSO locations around Hamilton County.
Required to carry a cell phone.
Valid driver's license issued by the state of residency.
Skills in:
Experience supporting users with Microsoft 365, Active Directory, Exchange, wired and wireless networks.
Experience in installing, monitoring, and maintaining desktop equipment.
Exceptional ability to work as part of a team, provide IT support, and resolve errors.
Exceptional customer service and communication skills.
Hire process:
As a law enforcement agency, we conduct an extensive background check process that includes the following:
Criminal, Traffic, and civil records check Reference check Computer Voice Stress Analyzer Social Security and address verification Military check Education verification Pre-employment drug screen We offer a highly competitive and comprehensive package that includes:
Generous Paid Time Off:
Paid Holidays, Vacation and sick time, and paid parental leave.
Ohio Public Employee Retirement System, which includes 14% Employer Contribution AND a defined benefit option.
Medical, HRA Recommended Skills Installations (Computer Systems) Troubleshooting (Problem Solving) Computer Hardware Network Installation Services Networking Hardware Network Switches Estimated Salary: $20 to $28 per hour based on qualifications.
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