Auto Glass Dispatcher
Mel's Auto Glass Mel's Auto Glass Sharonville, OH Sharonville, OH Full-time Full-time $22 - $28 an hour $22 - $28 an hour 5 days ago 5 days ago 5 days ago Auto Glass Service Dispatcher We are currently seeking a reliable Dispatcher to aid in the growth and expansion at Mel's Auto Glass.
As a Dispatcher, you will be communicating daily with a high number of customers and employees, so having a strong communication skills is a must! As a Dispatcher, you should have strong expert knowledge of logistics, the ability to provide excellent customer service and must be able to work efficiently in high stress situations.
This position will assist our Lead Dispatcher in navigating the daily scheduling of jobs and communication with customers and employees as needed.
Essential Duties Ability to read and comprehend simple instructions, short correspondence.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers and other employees of the organization.
Implements and maintains an effective dispatch system.
Schedules shop and mobile work to facilitate maximum productivity in accordance with our policy and the technician skill level required.
Prioritizes and controls all comebacks to ensure proper and prompt attention.
Ensures proper repair order documentation.
Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate service advisor and/or customer.
Maintains timely and professional contact with customers.
Reviews hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly.
Opens and closes repair orders.
Ensures that technicians follow warranty material disposition procedures.
Prepares a list of needed service department equipment, supplies and required repairs, and reviews with the service manager as needed.
Coordinates parts requirements with the parts department; contacts special-order parts customers immediately upon receipt of parts orders to schedule appointment.
Advises managers of repetitive shortage so that corrective action can be taken.
Maintains high customer satisfaction ratings.
Assists with safety, housekeeping and OSHA Right-to-Know policies and procedures throughout the service department.
Maintains a clean work area.
Other tasks as assigned.
Work Remotely No Job Type:
Full-time Pay:
$22.
00 - $28.
00 per hour
Benefits:
401(k) 401(k) matching Health insurance Health savings account Paid time off Schedule:
8 hour shift Monday to Friday Overtime Weekends as needed Education:
High school or equivalent (Required)
Experience:
Dispatching:
1 year (Required) Customer Service:
1 year (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
As a Dispatcher, you will be communicating daily with a high number of customers and employees, so having a strong communication skills is a must! As a Dispatcher, you should have strong expert knowledge of logistics, the ability to provide excellent customer service and must be able to work efficiently in high stress situations.
This position will assist our Lead Dispatcher in navigating the daily scheduling of jobs and communication with customers and employees as needed.
Essential Duties Ability to read and comprehend simple instructions, short correspondence.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers and other employees of the organization.
Implements and maintains an effective dispatch system.
Schedules shop and mobile work to facilitate maximum productivity in accordance with our policy and the technician skill level required.
Prioritizes and controls all comebacks to ensure proper and prompt attention.
Ensures proper repair order documentation.
Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate service advisor and/or customer.
Maintains timely and professional contact with customers.
Reviews hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly.
Opens and closes repair orders.
Ensures that technicians follow warranty material disposition procedures.
Prepares a list of needed service department equipment, supplies and required repairs, and reviews with the service manager as needed.
Coordinates parts requirements with the parts department; contacts special-order parts customers immediately upon receipt of parts orders to schedule appointment.
Advises managers of repetitive shortage so that corrective action can be taken.
Maintains high customer satisfaction ratings.
Assists with safety, housekeeping and OSHA Right-to-Know policies and procedures throughout the service department.
Maintains a clean work area.
Other tasks as assigned.
Work Remotely No Job Type:
Full-time Pay:
$22.
00 - $28.
00 per hour
Benefits:
401(k) 401(k) matching Health insurance Health savings account Paid time off Schedule:
8 hour shift Monday to Friday Overtime Weekends as needed Education:
High school or equivalent (Required)
Experience:
Dispatching:
1 year (Required) Customer Service:
1 year (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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