Desktop Analyst
Make a difference.
Be happy.
Grow your career.
Position
Summary:
The Desk Side Analyst is responsible for the delivery of IT services, SLA's, hardware break fix and upgrades as needed.
This position also ensures all services are delivered in a timely, reliable and cost-effective manner.
Position
Responsibilities:
Manage/repair all technology hardware including but not limited to computers, printers, scanners.
Maintain accurate hardware production inventories and spare stock Troubleshooting some software as needed Adheres to all documented processes Travel to off sites to provide same level of support as main campus assignment Assist with project assignments to implement new technologies or hardware Provide on call and project support as needed Assist with movement of I&T assets either receiving new equipment or the decommissioning of end of life equipment Position Requirements:
Demonstrate a deep understanding of the technical environment and its business return.
Strong communications; written and oral Have the necessary communication and interpersonal skills to interact with clients at all levels Can keep up to date with technology as it develops and inform their clients of the potential impact.
Be self-managing and capable of prioritizing workload based on client requirements.
The ability to work under pressure within a team and the ability to multitask are important attributes for this role The candidate will have good problem-solving skills and be highly motivated.
He/she will be required to work on own initiative and must therefore possess good decision-making skills Maintain a clean and orderly work environment.
The candidate will need to be able to take direction from leads and react to downtimes in the environment.
Possess a valid driver's license and be able to provide an annual Motor Vehicle Report (MVR) that meets requirements.
Education and
Experience:
College diploma or university degree in the field of computer science, telecommunications, information sciences, or relevant work experience Work type:
On-site (Cincinnati, OH) Recommended Skills Decision Making It Service Management Information Sciences Information Technology Interpersonal Skills Multitasking Estimated Salary: $20 to $28 per hour based on qualifications.
Be happy.
Grow your career.
Position
Summary:
The Desk Side Analyst is responsible for the delivery of IT services, SLA's, hardware break fix and upgrades as needed.
This position also ensures all services are delivered in a timely, reliable and cost-effective manner.
Position
Responsibilities:
Manage/repair all technology hardware including but not limited to computers, printers, scanners.
Maintain accurate hardware production inventories and spare stock Troubleshooting some software as needed Adheres to all documented processes Travel to off sites to provide same level of support as main campus assignment Assist with project assignments to implement new technologies or hardware Provide on call and project support as needed Assist with movement of I&T assets either receiving new equipment or the decommissioning of end of life equipment Position Requirements:
Demonstrate a deep understanding of the technical environment and its business return.
Strong communications; written and oral Have the necessary communication and interpersonal skills to interact with clients at all levels Can keep up to date with technology as it develops and inform their clients of the potential impact.
Be self-managing and capable of prioritizing workload based on client requirements.
The ability to work under pressure within a team and the ability to multitask are important attributes for this role The candidate will have good problem-solving skills and be highly motivated.
He/she will be required to work on own initiative and must therefore possess good decision-making skills Maintain a clean and orderly work environment.
The candidate will need to be able to take direction from leads and react to downtimes in the environment.
Possess a valid driver's license and be able to provide an annual Motor Vehicle Report (MVR) that meets requirements.
Education and
Experience:
College diploma or university degree in the field of computer science, telecommunications, information sciences, or relevant work experience Work type:
On-site (Cincinnati, OH) Recommended Skills Decision Making It Service Management Information Sciences Information Technology Interpersonal Skills Multitasking Estimated Salary: $20 to $28 per hour based on qualifications.
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