Driver (ACCESS)
POSITION SUMMARYThe Access operator is primarily responsible for providing safe, reliable and efficient service to customers with disabilities while operating a motor transit vehicle.
JOB DUTIESOperate passenger coach on demand as scheduled.
Pre and post-inspect coach to detect and report safety or maintenance problems.
Observe safe operating practices at all times.
Operate wheelchair and scooter lifts as needed; safely and properly secure mobility aids.
Answer passenger questions and requests, furnish accurate information, and appropriately deal with disorderly or unruly passengers.
Document and record essential trip information as needed.
Assist passengers with disabilities on and off the vehicleManually collect fare media, cash and/or assist with electronic fare application usage.
Report mechanical defects, accidents, road hazards, personal or passenger injuries to dispatch, Supervisor or maintenance personnelOperate a two way radio as needed.
Attend monthly safety meetings and other on-going trainings as presented.
Provide exemplary customer service at all times.
Perform other duties as assigned or required.
POSITION QUALIFICATIONSHigh School Graduate or General Education Degree (GED)Must be 21 years of age at time of hireExperience driving large vehicles preferred, but not requiredCustomer Service experience preferredExperience working with people with disabilities preferred, but not requiredCompetency Statement(s) CommunicationsExcellent verbal, writing and non-verbal skills.
Customer Focus - Excellent problem-solving skills and a desire to exceed customer expectations.
Leadership - Energetic, innovative self-starter, committed to continuous improvement and creativeproblem solving.
Professional Integrity - Exhibits and values commitment, leadership, accountability, diversity, honesty,fiscal responsibility, and the ability to maximize resources.
Proficiency - Able to multi-taskMust be able to read a mapLess than 4 points on driving recordNo drivers license suspensions in last 7 yearsMust pass background check, Department of Transportation (DOT) physical examination andDrug/Alcohol testingMust pass Customer Service and Safety assessmentExcellent problem solving and customer service skillsPHYSICAL DEMANDSPhysical AbilitiesWalk short distances (F)Sit for periods of time while driving route(C)Handling/Fingering when necessary to operate the passenger coach (C)Reach Outward with arms or legs for operation of the passenger coach (C)Reach Above Shoulder when necessary to operate the passenger coach (O)Climb stairs on and off bus (O)Squat or Kneel to secure mobility aids when necessary (F)Bend to secure mobility aids when necessary (F)Push/Pull mobility aids when necessary (O)Stand (O)N (Not Applicable) Activity is not applicable to this occupation.
O (Occasionally) Occupation requires this activity up to 33% of the time (0 - 2.
5
hrs/day)F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.
5 - 5.
5
hrs/day)C (Constantly) Occupation requires this activity more than 66% of the time (5.
5
hrs/day)PI227199664 Recommended Skills Balanced Budgeting Business Process Improvement Coaching And Mentoring Communication Creative Problem Solving Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
JOB DUTIESOperate passenger coach on demand as scheduled.
Pre and post-inspect coach to detect and report safety or maintenance problems.
Observe safe operating practices at all times.
Operate wheelchair and scooter lifts as needed; safely and properly secure mobility aids.
Answer passenger questions and requests, furnish accurate information, and appropriately deal with disorderly or unruly passengers.
Document and record essential trip information as needed.
Assist passengers with disabilities on and off the vehicleManually collect fare media, cash and/or assist with electronic fare application usage.
Report mechanical defects, accidents, road hazards, personal or passenger injuries to dispatch, Supervisor or maintenance personnelOperate a two way radio as needed.
Attend monthly safety meetings and other on-going trainings as presented.
Provide exemplary customer service at all times.
Perform other duties as assigned or required.
POSITION QUALIFICATIONSHigh School Graduate or General Education Degree (GED)Must be 21 years of age at time of hireExperience driving large vehicles preferred, but not requiredCustomer Service experience preferredExperience working with people with disabilities preferred, but not requiredCompetency Statement(s) CommunicationsExcellent verbal, writing and non-verbal skills.
Customer Focus - Excellent problem-solving skills and a desire to exceed customer expectations.
Leadership - Energetic, innovative self-starter, committed to continuous improvement and creativeproblem solving.
Professional Integrity - Exhibits and values commitment, leadership, accountability, diversity, honesty,fiscal responsibility, and the ability to maximize resources.
Proficiency - Able to multi-taskMust be able to read a mapLess than 4 points on driving recordNo drivers license suspensions in last 7 yearsMust pass background check, Department of Transportation (DOT) physical examination andDrug/Alcohol testingMust pass Customer Service and Safety assessmentExcellent problem solving and customer service skillsPHYSICAL DEMANDSPhysical AbilitiesWalk short distances (F)Sit for periods of time while driving route(C)Handling/Fingering when necessary to operate the passenger coach (C)Reach Outward with arms or legs for operation of the passenger coach (C)Reach Above Shoulder when necessary to operate the passenger coach (O)Climb stairs on and off bus (O)Squat or Kneel to secure mobility aids when necessary (F)Bend to secure mobility aids when necessary (F)Push/Pull mobility aids when necessary (O)Stand (O)N (Not Applicable) Activity is not applicable to this occupation.
O (Occasionally) Occupation requires this activity up to 33% of the time (0 - 2.
5
hrs/day)F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.
5 - 5.
5
hrs/day)C (Constantly) Occupation requires this activity more than 66% of the time (5.
5
hrs/day)PI227199664 Recommended Skills Balanced Budgeting Business Process Improvement Coaching And Mentoring Communication Creative Problem Solving Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
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