CRM Analyst
CRM AnalystCompanyAmerican Modern Insurance GroupLocationCincinnati, United States Purpose:
This position will serve as the Customer Relationship Management (CRM) contact in driving the utilization of Microsoft Dynamics throughout the Customer Service organization, as needed.
All other departments will be supported as time allows.
Roles and
Responsibilities:
The roles and responsibilities are:
Manage execution of CRM operational components for the Customer Service Team.
Manage execution of CRM operational components set forth in CRM Roadmap.
Research, develop and implement short term and long term strategies and tactics to effectively achieve CRM Roadmap.
Collaborate with internal departments to develop and execute the CRM components of the CRM Roadmap.
Planning and delivering CRM strategies across the company encouraging customer retention and customer loyalty.
Advise and collaborate with CRM Stakeholders ensuring CRM alignment to organization strategy.
Establish collaborative relationships with departments providing input into decision making.
Responsible for making sound CRM operational business decisions to facilitate efficient and effective use of CRM.
Proactively identify continuous process improvements in the various CRM processes and find ways to reduce them to make the processes work more efficiently.
Develop and implement solutions that drive CRM effectiveness and efficiency.
Establish effective monitoring and assessment of CRM processes through the development of a scorecard that aligns a department's activities to the vision and strategies of the Company.
Participate in project work in various capacities as needed following project office or change management methods.
Facilitate the decision-making process and develop the functional design document that will drive the development process (if modifications/customizations are required, either to processes or to the Microsoft Dynamics CRM application.
) Ensure all customer interactions are captured at key points in the customer life cycle.
Analyze Customer Journey Mapping touch points with the organization and maximizing opportunities.
Oversee direct communication projects through the CRM.
Participate in every aspect of the implementation from analyzing business requirements to configuring the Microsoft Dynamics CRM application to meet the customer's needs.
Conduct workshops and training sessions.
Required:
CRM experience Preferred:
Bachelor's degree Location:
Amelia / Cincinnati, Ohio (hybrid schedule) Recommended Skills Business Requirements Change Management Customer Service Decision Making Microsoft Dynamics Microsoft Dynamics Crm Estimated Salary: $20 to $28 per hour based on qualifications.
This position will serve as the Customer Relationship Management (CRM) contact in driving the utilization of Microsoft Dynamics throughout the Customer Service organization, as needed.
All other departments will be supported as time allows.
Roles and
Responsibilities:
The roles and responsibilities are:
Manage execution of CRM operational components for the Customer Service Team.
Manage execution of CRM operational components set forth in CRM Roadmap.
Research, develop and implement short term and long term strategies and tactics to effectively achieve CRM Roadmap.
Collaborate with internal departments to develop and execute the CRM components of the CRM Roadmap.
Planning and delivering CRM strategies across the company encouraging customer retention and customer loyalty.
Advise and collaborate with CRM Stakeholders ensuring CRM alignment to organization strategy.
Establish collaborative relationships with departments providing input into decision making.
Responsible for making sound CRM operational business decisions to facilitate efficient and effective use of CRM.
Proactively identify continuous process improvements in the various CRM processes and find ways to reduce them to make the processes work more efficiently.
Develop and implement solutions that drive CRM effectiveness and efficiency.
Establish effective monitoring and assessment of CRM processes through the development of a scorecard that aligns a department's activities to the vision and strategies of the Company.
Participate in project work in various capacities as needed following project office or change management methods.
Facilitate the decision-making process and develop the functional design document that will drive the development process (if modifications/customizations are required, either to processes or to the Microsoft Dynamics CRM application.
) Ensure all customer interactions are captured at key points in the customer life cycle.
Analyze Customer Journey Mapping touch points with the organization and maximizing opportunities.
Oversee direct communication projects through the CRM.
Participate in every aspect of the implementation from analyzing business requirements to configuring the Microsoft Dynamics CRM application to meet the customer's needs.
Conduct workshops and training sessions.
Required:
CRM experience Preferred:
Bachelor's degree Location:
Amelia / Cincinnati, Ohio (hybrid schedule) Recommended Skills Business Requirements Change Management Customer Service Decision Making Microsoft Dynamics Microsoft Dynamics Crm Estimated Salary: $20 to $28 per hour based on qualifications.
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