Customer Service Manager
Position Type:
Full-time
Job Opportunity: Customer Service Manager - Cincinnati, OH
Are you a customer service management professional who has a passion for your staff and creating a customer focused workplace? Do you enjoy tackling particularly difficult customer service situations in a very fast-paced environment? We've got an exciting opportunity for you!
Our client, a world-wide leading manufacturer in the food and beverage industry, is quickly growing and searching for a
Customer Service Manager
to join their team at their headquarters in
Cincinnati, OH
.
What you will do:
The CS Manager will be primarily responsible for maintaining effective customer service for all internal and external customers by utilizing excellent in-depth knowledge of company products and programs as well as team members within the Customer Service Department. Additionally, you will play an integral role in:
Developing customer service policies and systems
Serving as a supervisor and coach to the Customer Service Representatives
Building effective relationships with sales, operations, the CSR's, and other key internal staff to ensure a primary focus on the customer and quick turn-around on orders
Providing pre-sales planning and support
Handling any orders that require special attention
What we need from you:
We are looking for the Customer Service Manager to bring solid leadership and supervisory skills to lead a customer service team. Planning, staff management, and training/development are a must for success in this role. Additionally, you should have:
Bachelor's degree
5-7 years customer service management experience in a B2B manufacturing environment, with supervisory experience required (experience within food and beverage industry preferred)
Experience with customer service systems development and deployment
ERP/CRM experience required. Experience with Oracle a plus
Excellent problem solving, negotiation, and interpersonal/communication skills
How to Apply:
Does this describe you? Do you have experience working with customized orders in a very fast-paced environment? Apply today! Send your resume and salary requirements to job+SHR.CSM@strategicHRinc.com or simply apply online by visiting http://bit.ly/SHRCRMNET.
Employer is EOE/M/F/D/V. Please no third party candidates or phone calls. Local candidates please - relocation and sponsorship are not provided at this time.Estimated Salary: $20 to $28 per hour based on qualifications.
Full-time
Job Opportunity: Customer Service Manager - Cincinnati, OH
Are you a customer service management professional who has a passion for your staff and creating a customer focused workplace? Do you enjoy tackling particularly difficult customer service situations in a very fast-paced environment? We've got an exciting opportunity for you!
Our client, a world-wide leading manufacturer in the food and beverage industry, is quickly growing and searching for a
Customer Service Manager
to join their team at their headquarters in
Cincinnati, OH
.
What you will do:
The CS Manager will be primarily responsible for maintaining effective customer service for all internal and external customers by utilizing excellent in-depth knowledge of company products and programs as well as team members within the Customer Service Department. Additionally, you will play an integral role in:
Developing customer service policies and systems
Serving as a supervisor and coach to the Customer Service Representatives
Building effective relationships with sales, operations, the CSR's, and other key internal staff to ensure a primary focus on the customer and quick turn-around on orders
Providing pre-sales planning and support
Handling any orders that require special attention
What we need from you:
We are looking for the Customer Service Manager to bring solid leadership and supervisory skills to lead a customer service team. Planning, staff management, and training/development are a must for success in this role. Additionally, you should have:
Bachelor's degree
5-7 years customer service management experience in a B2B manufacturing environment, with supervisory experience required (experience within food and beverage industry preferred)
Experience with customer service systems development and deployment
ERP/CRM experience required. Experience with Oracle a plus
Excellent problem solving, negotiation, and interpersonal/communication skills
How to Apply:
Does this describe you? Do you have experience working with customized orders in a very fast-paced environment? Apply today! Send your resume and salary requirements to job+SHR.CSM@strategicHRinc.com or simply apply online by visiting http://bit.ly/SHRCRMNET.
Employer is EOE/M/F/D/V. Please no third party candidates or phone calls. Local candidates please - relocation and sponsorship are not provided at this time.Estimated Salary: $20 to $28 per hour based on qualifications.
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